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Excelling In Sales And
Customer Service Training

To Grow Your Business

Excelling In Sales And
Customer Service Training

To Grow Your Business

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Sales Training Courses

Sales Training 

Delivers an understanding of the business you work in, the product it sells, the process it follows and evaluates performance. This comprehensive course develops the practical skills and knowledge required to become successful in sales. The course covers unique selling points, competitor intelligence, customer engagement and qualification, customer profiling, how to establish trust, listening techniques, ask appropriate questions, deliver confident closing techniques and improve personal performance

Customer Service Training

A satisfied customer is the ultimate accolade for delivering excellent levels of customer service. This course focuses on improving customer satisfaction scores and follows a process of how to engage with the customer. Any member of staff who interacts with the customer, be it the sales team, delivery team or customer care staff will, benefit from the content of this course and improve customer service.

Consultancy Services

A range of confidential services are available to you to help get your business back on track.  Pre-acquisition and post acquisition services are available ranging from: market research, mix and selling price exercises, internal specification, floor plan design, competitor intelligence, advertising and marketing strategies along with Mystery Shop exercises to ensure your business is in safe hands.

Bespoke Workshops

This service will be tailored to address company concerns and the concerns of the sales team. By listening and understanding the challenges you face, a structured training session will focus on improving skills and knowledge, goal setting, self- evaluation and personal development.

Are you struggling with sales?

Do you want more from your sales team?

Get A Head Start With
Denise Caldwell Associates

Trusted Sales Training Professionals

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About Me

Denise Caldwell

With over 35 years experience of working in the property market and 17 years experience working as a Sales Director for leading house builders, I have a unique and genuine approach to sales training.

I use real life experiences to train staff to understand the business, demonstrate the product, follow the process and evaluate results to improve performance.

The courses will develop skills and knowledge, set goals, eliminate fear, improve self-belief, build confidence and reignite passion.

My training is suitable for groups, one to one coaching or bespoke workshops and can be tailored to suit all levels of experience.

Outstanding Sales and Customer Service Training


Denise has undertaken a Consumer Code of Conduct workshop with my team and I would have no hesitation in recommending Denise's service to any company. Her knowledge of the subject was a huge advantage and her delivery fully engaged the audience.

- Christine Kynaston - Prospect GB - High Quality Home

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Denise Caldwell Associates

Wilmslow, Cheshire

07506 809 005

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